1. Who is responsible for your information
Sunshine Dragon Limited operates Chuku Offer and is the controller of personal information handled for the website, unless a separate notice states otherwise.
Contact: info@chukuoffer.online or 0330 520 2217.
2. Information we may collect
We may receive information you choose to provide, such as your name, email address, telephone number, enquiry topic and message. If you call us, we may receive your caller number, call date, duration and notes needed to respond.
Our hosting provider may generate technical server logs containing an IP address, browser type, requested page, time and security information. We do not ask for provider passwords, one-time security codes or full payment-card details.
3. How we use information
- To respond to enquiries, feedback, complaints and privacy requests.
- To operate, secure, troubleshoot and improve the website.
- To keep appropriate records and defend or establish legal claims.
- To meet legal, regulatory or law-enforcement obligations.
4. Lawful bases
Depending on the situation, processing may be based on consent, steps taken at your request, legitimate interests in running and protecting the website, or a legal obligation. Where we rely on legitimate interests, we consider the effect on your rights and expectations.
5. Contact form and email application
The website contact form creates an email in your own email application. The form does not save your entry in browser storage and does not display a false “sent” confirmation. Your email provider will process the message under its own terms once you choose to send it.
6. Sharing and service providers
Information may be handled by hosting, email, security, professional-adviser or technical service providers where necessary. We may also disclose information where required by law or to protect legal rights. We do not state that personal data is sold to mobile providers.
7. International transfers
The operator is located in Hong Kong and service providers may operate in other countries. Where UK personal data is transferred outside the UK, an appropriate lawful safeguard will be used where required. Contact us for more information about a transfer relevant to your data.
8. Retention
General enquiries are normally retained only as long as needed to respond and manage follow-up, typically no longer than 24 months. Complaint, transaction or legal records may be retained longer where necessary, including up to six years for potential legal claims. Security logs may be retained for a shorter operational period determined by the host.
9. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability, and may withdraw consent where processing relies on consent. We may need to verify identity before acting. UK individuals may complain to the Information Commissioner’s Office if they believe data-protection law has been breached.
10. Security
We use proportionate organisational and technical measures intended to protect information. No internet transmission or storage method can be guaranteed completely secure. Do not send sensitive account credentials through general enquiry channels.
11. Children
This website is not designed to collect personal information from children. A parent or guardian should contact us if they believe a child has submitted personal information.
12. Changes and contact
We may update this policy when our services or legal requirements change. The date at the top shows the latest revision. Privacy requests should be sent to info@chukuoffer.online with “Privacy request” in the subject line.