Device condition
For refurbished or graded devices, ask about cosmetic condition, battery standards and the returns process.
Phone and contract deal guide
Compare handset cost, airtime, finance terms, ownership, warranty and the total amount payable before choosing a phone deal.
Illustrative device scene. Any displayed price is not a live offer.
Device plus service
Understand every part of the agreement
A phone deal can combine a handset, airtime and optional extras. These may be covered by one document or several separate agreements.
Device priceRecord the upfront amount, instalments, interest and any final payment.
Airtime priceCheck data, calls, texts, minimum term and price-change clauses.
Ownership and return rulesConfirm when you own the phone and whether an upgrade requires a return in a stated condition.
Total cost checklist
Build the complete cost, not just the monthly headline
| Cost element | Questions to ask | Evidence to keep |
|---|---|---|
| Upfront payment | Is it a deposit, device contribution or non-refundable fee? | Order confirmation and receipt |
| Device instalments | How many payments, is there interest, and can the balance be repaid early? | Credit or device-finance agreement |
| Airtime | Can the price rise during the minimum term? | Contract summary and price guide |
| Extras | Are insurance, entertainment or accessories optional and separately cancellable? | Separate service terms |
| Upgrade or return | Must the old device be returned, and what condition standard applies? | Upgrade and trade-in conditions |
Warranty
Check duration, who provides it, exclusions and how a fault is assessed.
Credit assessment
Some handset arrangements depend on eligibility and credit checks. Do not assume acceptance.
Trade-in value
Quoted value can change after inspection. Review grading, data removal and return deadlines.
Keep device and airtime documents together
If the agreements are separate, ending one may not automatically end the other. Check both sets of terms before cancelling or switching.