Account control
Check who can view usage, add extras, change a line and authorise a replacement SIM.
Family and multi-line plan guide
Review billing responsibility, shared or separate allowances, controls, discounts and what happens when a line leaves.
Multiple lines
Convenience comes with account responsibility
A single account can make household billing simpler, but the named account holder may be responsible for all charges and contract obligations.
Who owns each number?Clarify who can request a transfer, replacement SIM or account change.
Shared or separate allowances?Understand whether heavy use on one line can affect others.
Different contract end dates?Lines added later may not end at the same time.
Illustrative only; figures in the artwork are not current offers.
Plan structure
Compare the account rules as carefully as the discount
Allowances
Identify whether data is pooled, gifted or kept separately for each person.
Leaving the group
Ask whether a line can move out, keep its number and retain any promotional pricing.
Spending controls
Review caps, premium-rate controls, roaming limits and purchase permissions per line.
Household questions
Record these points before adding another line
01Who is financially responsible for all lines?
02Does each line have its own minimum term?
03Can numbers be transferred out independently?
04What happens to discounts if a line leaves?